Browser Setup for Order Management System

Purpose: This topic discusses how to configure a browser for access to Order Management System.

Supported Browsers

Supported browsers for the Order Management System screens are:

• Internet Explorer 10.0 or higher

• Safari 5.0 or higher

Running Multiple Sessions of Order Management System

Overview: You can have more than one active Order Management System session open at a time, but you need to open each Order Management System session in a separate instance of the web browser.

• Select File > New Session to start a new Order Management System session; or

• Create a shortcut on your desktop. You can click this shortcut to open multiple Order Management System sessions.

Do not use any other methods to open another Order Management System session. For example, do not select File > New Window or File > New Tab from your current session, or the sessions will share a cache and the results will be unpredictable.

Miscellaneous screen format problems: Occasionally a series of keystrokes can cause the screen format to be incorrect, or can cause your Order Management System session to end unexpectedly. If this occurs, exit the web browser and log back into Order Management System. If the problem continues to occur, check the Job Management screen and confirm that your previous session does not appear to be running. If the previous session is still running, this can cause your current session to retain the incorrect settings. End your previous session at the Job Management screen to correct the formatting issues.

Internet Explorer Setup

Supported releases of Internet Explorer: You can use Internet Explorer 8.0 or higher for access to Order Management System 2.0 or higher.

Required properties setting for Internet Explorer 9.0: The Jenasys Properties File must include an entry of XML_CONVERSION=FORCE_SERVER in order for Order Management System to display correctly in Internet explorer 9.0 or higher. This entry can be anywhere in the properties file.

In this chapter:

• Configuring Internet Explorer 8.0® or Higher (Remove Compatibility View)

- Preventing Incorrect Caching in Internet Explorer 9.0

• Running Multiple Sessions of Order Management System

For more information: See Logging into Order Management System for more information on the Order Management System Login screen.

Configuring Internet Explorer 8.0® or Higher (Remove Compatibility View)

Purpose: If you are using Internet Explorer 8.0, you need to have Compatibility View unselected for access to Order Management System 3.0 or higher to prevent inconsistent results.

To confirm that Compatibility View is not selected for Order Management System:

1. In Internet Explorer, select Tools > Compatibility View Settings.

2. If your Order Management System server is listed under Websites you’ve added to Compatibility View, highlight the server name and click Remove.

3. If the Display internet sites in Compatibility View option is selected, unselect it.

4. Select Close when you are done.

Preventing Incorrect Caching in Internet Explorer 9.0

Configure Internet Explorer 9.0 as follows to prevent the display of outdated or erroneous images and links:

1. In Internet Explorer 9.0, select Tools > Internet Options, and select the Advanced tab.

2. Scroll down to the Security area.

3. Confirm that the Empty Temporary Internet Files folder when browser is closed option is selected.

If you open Order Management System by selecting a link from your Favorites, you should also:

1. In Internet Explorer 9.0, select Tools > Internet Options.

2. On the General tab under Browsing History, select Delete...

3. Confirm that the Preserve Favorites website data option is unselected.